Returns

1. Goods of good quality can be returned within 14 days of receipt. The defects of goods sold in poor quality shall be rectified, the poor quality goods shall be replaced and returned in accordance with the provisions of the Civil Code of the Republic of Lithuania. The buyer receives a return form together with the goods, which contains the information and conditions for return.
2. The following conditions must be complied with when returning the goods::
   1. The returned goods must be in their original packaging in good condition (this clause does not apply in the case of returns of low-quality goods);
   2. The goods must be undamaged, unused, unworn and in good condition: no damaged labels, no peeled protective films, etc. (this clause does not apply to the return of low-quality goods);
   3. The returned goods must be in the same condition as when received by the Buyer (this clause does not apply in the case of returns of defective goods);
   4. The Seller has the right to refuse to accept the Buyer's return if the conditions for the return of goods have not been complied with;
   5. The return of the goods shall be made in the manner prescribed by the Seller within 14 (fourteen) days from the date of receipt of the goods (this clause does not apply in the case of low-quality goods, in which case the return of the goods shall be made within the statutory warranty period);

3. The return and replacement of goods of satisfactory quality shall be carried out in accordance with Article 6.22810(1) of the Civil Code.¹⁰ (1) of the Civil Code.

4. Money paid for quality goods accepted by the Buyer but subsequently rejected shall be refunded to the Buyer's account no later than 14 (fourteen) days from the date of the return of the goods to the Seller, unless the Seller and the Buyer agree otherwise.

5. Goods made or sewn to the Buyer's individual order shall not be returned (the information about this shall be provided in the description of the goods). This includes: goods with the addition of special features or attributes tailored to the Buyer's personal needs; goods that are not included in the public offer; goods made to the Buyer's specifications (e.g. adjusted standard size, choice of a fabric that is atypical of the Seller's product range, etc.).

6. The Seller shall pay for the delivery of returned goods.

7. If the purchased item is replaced by another item of the same size when the first item is returned, the Buyer shall pay for the delivery of the second, replaced item.

8. For the return of faulty goods:

* The consumer who has been sold a faulty product has the right, in accordance with Article 6.3641 of the Civil Code, to choose to have the product repaired or replaced, unless it would be impossible to comply with the request or would entail disproportionate costs for the seller. The seller has the right to refuse to repair or replace the goods if it would be impossible to do so or if the seller would incur disproportionate costs in doing so, taking into account all the circumstances, including (1) the value of the goods in the absence of defects; (2) the significance of the defect/non-conformity of the goods; and (3) whether imposing a different requirement would cause inconvenience to the consumer.
*The consumer has the right to claim a proportionate reduction in the price of the goods or to terminate the contract if: 1) the seller has failed or refused to repair or replace the goods; 2) the defect in the goods has occurred despite the seller's attempts to repair the goods; 3) the defect in the goods is substantial; 4) the seller has stated or it is clear from the circumstances that he will not repair or replace the goods within a reasonable period of time, or that it will cause significant inconvenience to the consumer.
*The consumer does not have the right to cancel the contract if the defect is minor. The burden of proving that the defect is minor lies with the seller.
Pursuant to Article 6.3641(8) of the Civil Code, in order to exercise the rights set out in this Article, the consumer must notify the seller of the non-conformity of the quality of the goods no later than two months from the date on which the non-conformity is discovered. The burden of proving that the consumer has missed this deadline lies with the seller. In the event of termination of the sales contract by the consumer:
1) the consumer must return the goods to the seller at the seller's expense;
(2) the seller must reimburse the consumer for the price paid for the goods on receipt of the returned goods or of proof provided by the consumer that the goods have been dispatched, within a maximum of fourteen days.